Contact Us
We're Here to Help!
Whether you have a training question or need help with TrainingPeaks or Final Surge — you're in the right place. Select what you need below and we'll show you the right tools and resources on this page.
Business Hours: Monday–Saturday, 8:00 AM–5:00 PM PT. Responses outside these hours may be delayed.
DAIvd, our AI chat assistant, is available 24/7 — these are the hours a human team member replies.
Select an option below and we'll show you the right tools and resources on this page.
Ask a Coach a Training Question
Three ways to get an answer — instantly from DAIvd, personally from an 80/20 Certified Coach, or week after week from Mind of Matt.
Tier 1 — Free & Instant
DAIvd
DAIvd is on this page right now, ready to chat. His chat window opens in the bottom-right corner of your screen — no new tab, no form, no waiting. He is 80/20’s AI coaching assistant, trained on Matt Fitzgerald’s 80/20 and Norwegian methodology, our training plans, and official TrainingPeaks & Final Surge documentation. Ask about zone setup, plan guidance and training questions, 24/7.
Tier 2 — Included, Personal
Ask an 80/20 Certified Coach
A real 80/20 Certified Coach reads your question and replies personally by email, usually within hours and always within a day.
Tier 3 — Included with Team 80/20
Mind of Matt
Not a one-off answer — a coach who follows your training week after week. Every Monday, a personal review of the week you completed: intensity balance, key sessions, and what it means for the week ahead. Ask a question any time and get an answer grounded in your real TrainingPeaks calendar, in Matt Fitzgerald’s voice.
Plan Advisor and chat are included with every Team 80/20 membership and TrainingPeaks Premium. The weekly Monday review requires a TrainingPeaks Premium account — it is built from your intensity split, wellness trends and personal bests, which Premium provides. Gold and TrainingPeaks Premium already include that account; Silver members can add their own.
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TrainingPeaks / Final Surge Troubleshooting
Most issues take a minute or two to sort out. Ask DAIvd for an instant answer, or go straight to the official athlete guides.
Fastest — Instant Answers
Ask DAIvd
DAIvd is on this page right now, ready to chat. He is trained on the official TrainingPeaks and Final Surge documentation, so he can walk you through sync problems, zone setup, workout uploads and device pairing — and he knows how your 80/20 plan is meant to work.
Official Documentation
TrainingPeaks Athlete User Guide
TrainingPeaks’ own guide, written for athletes rather than coaches. Setting up your account, finding today’s workout, uploading and syncing devices, and reading your calendar.
Official Documentation
Final Surge Athlete Help
Final Surge’s help centre, filtered to the athlete articles. Account setup, calendar and workout questions, device connections, and troubleshooting.
Manage My Subscription
Update your plan, change your payment method, or cancel — sign in to manage your Team 80/20 membership directly.
Other
Not sure which option fits? Describe your issue below and we'll route it to the right place.
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